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Feature
Call Insights & Summary by Pluno
ChannelReply
Rating
5.0 (11)
4.0 (166)
Price
Free
Paid
Installs
17+
1,337+
Published
Nov 24, 2025
Dec 18, 2015
Last Updated
Jan 21, 2026
May 26, 2023
Version
1.4.2
2.0.2
Products
Support
Support
Free Trial
No
No
Which should you choose?
ChannelReply has 1.3K more installs than Call Insights & Summary by Pluno, suggesting broader adoption in the Zendesk ecosystem.
Call Insights & Summary by Pluno is rated higher at 5.0 vs 4.0 stars.
Both apps are free, so you can try each without any cost commitment.