Call Insights & Summary by Pluno

With Pluno Call Insights and Summary app you can:

• Transcribe conversations: Automatically turns call audio into text.
• Analyse content: AI-powered querying allowing you to detect key discussion points like pricing, next steps, or customer sentiment.
• Summarise: Produces concise, easy-to-read summaries of the conversation.
• Fetch insights: Find out actionable items and important topics for quick review.
• Support workflows: Organise information for sales, support, or research teams to save time and make smarter decisions.

How it works

1. Connect your Zendesk instance.
2. Enable Call Summaries and set summary instructions in plain text in the Pluno dashboard.
3. The summaries will be automatically posted as internal note inside the ticket.

Pricing

Free forever.

FAQ (highlights)

• Can it summarise long conversations? Yes, it generates short, structured summaries highlighting main topics and action items based on your instructions.
• Can it handle multiple languages? Yes. It’s fully AI-powered and supports a wide range of languages automatically, without extra setup.
• Can I trigger summaries automatically after a call ends? Yes. Once enabled in the Pluno dashboard, summaries are generated automatically after each call is logged.
• Can I ask the AI specific questions about a call? Yes. You can query the transcript directly (e.g. “What did the customer ask about pricing?”).

Security & Compliance

• SOC 2 Type II certified; scoped permissions only; documented retention.
  
• Data used solely to provide the feature; no third-party resale.
• Read our security and data protection policies.

Support & Maintenance

• Reach us via our website, or email - your call
• Fast response times: within a few hours
• Onboarding help is available
• Weekly feature updates and improvements
• Follow our changelog