Have you ever accidentally applied the wrong macro to a Zendesk ticket?

Undo is a free Zendesk app that allows you to undo unsubmitted changes on a ticket.

This app is especially useful if you have lots of ticket fields and regularly use macros to populate those fields. If you accidentally apply the wrong macro, it can make multiple changes to your ticket and there's no easy way to see exactly what was changed.

In the past, the only way to remove an incorrectly applied macro was to refresh the screen. But refreshing meant losing all of the other changes you had made.

With Undo, you can reverse those changes one by one without refreshing the page and without losing your other edits.

Bundle pricing

When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite.

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About us

Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are:

• Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams
• Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)
• Calendar - link calendar events with Zendesk tickets to make your planning process simpler
• Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.
• Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.