Hide Ticket Fields
SweetHawk
Simply choose which ticket fields to hide from agents
Tasks and Subtickets
SweetHawk
Checklists for tickets. Child-parent ticket workflows. Manage projects.
SweetHawk Suite
SweetHawk
Get all SweetHawk apps for a sweet price
Field Rules
SweetHawk
Live control of your agent ticket forms
Approve
SweetHawk
Powerful approval workflow processes for your tickets
Notify
SweetHawk
Pop-up notification feed for ticket events inside the agent interface
Recurring Tickets
SweetHawk
Easily manage an unlimited number of schedules to create tickets automatically
Liquid Placeholders
SweetHawk
Test your trigger or macro placeholders on tickets instantly
Reminders
SweetHawk
Set reminders on tickets and control them like tasks with deadlines
Future Tickets
SweetHawk
Allow agents to schedule any number of follow-up tickets
Calendar
SweetHawk
Attach calendar events to tickets and sync with Google or Microsoft
Undo
SweetHawk
Undo and redo live changes on a ticket form
Timers
SweetHawk
Timer workflows to manage SLAs, OLAs, deadlines and reminders
Survey
SweetHawk
Custom survey forms that seamlessly integrate with tickets
Admin Center
SweetHawk
Quick access to Admin Center from the nav bar
Kanban
SweetHawk
Manage projects by moving tickets around like cards
API Authorizations
SweetHawk
Manage server-side access to Zendesk Support for all your agents
Power Actions
SweetHawk
Instantly apply macros that allow any type of change
Broadcast
SweetHawk
Send messages directly to agents and track who's seen them