Deliver notifications right where agents work

Stop overloading your team with emails, reduce swivel chairing and start getting actionable notifications inside Zendesk instead. The Notify app delivers millions of messages every month. That means millions of emails are saved from agent inboxes helping them be more productive!

The Notify app makes it really easy to reconfigure any of your triggers to include an banner notification delivered right within Zendesk. You get fine-grained control over who should receive it, how it should appear and the agent simply has to click on it to be taken to the ticket it concerns.

Notifications could be for anything really but have proven extremely useful for:

• New tickets that need to be triaged
• When a ticket is assigned to an agent
• Re-opened tickets and customer messages for the assignee
• When SLA deadlines are approaching
• When negative (or a positive) customer satisfaction survey is received
• A ticket is given a high or urgent priority
• When someone in your team created a response

Features

• Agents receive popup notifications generated from triggers in the top right corner of Zendesk Support.
• Agents can track the history of their notifications, and if desired, dismiss them once actioned.
• Notifications can be targeted to specific group(s) and/or agent(s).
• Choose the appearance such as icon, text and level (notice, alert or error)
• See a history of activity in your account and see who has dismissed the notification
• Super easy interface for admin to add notifications to new or existing triggers/automations.

Data handling

Minimal data is processed by the app. Notifications are generally short messages that link to tickets by ID and do not contain any sensitive data that may be present on the ticket. Notifications are automatically deleted after a few months.

Bundle pricing

When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite.

We take data privacy very seriously, please see our privacy policy.

About us

Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are:

• Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams
• Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)
• Calendar - link calendar events with Zendesk tickets to make your planning process simpler
• Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.
• Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.