Empower your support agents with machine specific insights from Evatic
About Evatic Intelligence
Asolvi is the leading provider of service management software for small and medium-sized enterprises (SMEs) in the field service industry in Europe.
Our Evatic product is particularly strong in Europe’s documents & imaging sector, where Evatic’s deep ties with manufacturers and resellers have spawned tools essential for MPS excellence.
With the Evatic Intelligence app for Zendesk support agents are given a window into Evatic, enabling them to identify and assign the correct machine to a ticket. Once a machine has been assigned support agents can see valuable insights about a machine, such as contract details, location and details of previous service visits.
This extra context helps support agents resolve tickets remotely without the need for a service visit.
Installation
Requires Evatic Service Hub (ESH) version 6.6.1 or higher.
To run this application you will need access to a running ESH instance (version 6.6.1 or higher) with a ConnectByApi integration. When configuring the application you then need to provide 4 fields:
Evatic Service Hub URL
Evatic Guid
Machine No field mapping
Model Type field mapping
The application will warn you if any of the configuration fields are wrong.
You should now have access to all your customers machines when opening a ticket or an organization. If there appears to be an issue, contact us at Asolvi.
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