Shows related tickets
About Show Related Tickets
The Show Related Tickets app analyzes your ticket subject, searches against all other tickets, and returns any tickets with matching terms.
The app enables your agents to quickly recognize and identify multiple incidents of the same issue. Then, agents can link all incident tickets to a problem ticket. A resolution to the problem ticket will be applied to all incident tickets, enabling your agents to tackle and resolve issues more efficiently and in a more organized manner.
To leave feedback, make feature requests.
By enabling this app, You agree to the Built by Zendesk Terms of Use.
Installation
To install the Show Related Tickets app:
- Sign in to your Zendesk Support account, then click the Admin icon in the sidebar.
- Select Apps > Marketplace, then find the Show Related Tickets app and click the tile.
- On the Show Related Tickets app page, click Install in the upper-right corner.
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