EZO AssetSonar

EZO AssetSonar powers modern Employee Service Management across the entire asset, software, and employee lifecycle. It unifies IT Asset Management (ITAM) and Software Asset Management (SAM) directly inside Zendesk—enabling faster, more accurate, and scalable internal service.

AssetSonar for Employees: Employees can request hardware or software access directly from the Zendesk Help Center. This improves accuracy, eliminates duplicate requests, and speeds up fulfillment with real-time software and license visibility. Employees see what software is available while IT receives complete context for every request.

AssetSonar for IT Agents: Within the Zendesk Agent Workspace, agents access detailed requester profiles including assigned devices, installed software, license usage, entitlements, and lifecycle status. AssetSonar supports software access provisioning through Okta, Intune, and Azure—streamlining SAM workflows. Centralized context improves SLAs and increases fulfillment accuracy.

AssetSonar for HR & Ops: Automate onboarding and offboarding with coordinated asset assignments, software provisioning, and access revocation. Okta and Azure AD integrations ensure employees get the right hardware, software, and permissions on day one, and that access is properly revoked at exit. This reduces compliance gaps, security risks, and asset or license loss.

AssetSonar for IT & SAM Teams: AssetSonar centralizes hardware, software, license, and service data to deliver actionable intelligence across IT, HR, Finance, and Compliance. SAM teams can track software usage, identify underutilized licenses, manage renewals, monitor license compliance, and optimize SaaS spend. IT teams gain visibility into end-of-life assets, onboarding/offboarding completion, and total hardware/software spend per employee or team. Automated reports deliver insights for audits, budgeting, and lifecycle planning.

With AssetSonar and Zendesk, organizations get a unified ITAM + SAM solution that improves visibility, license compliance, fulfillment accuracy, and operational efficiency across the employee lifecycle.

EZO processes Customer Data in accordance with its Terms of Service. Additionally, EZO's Privacy Policy applies to processing of Personal Data.

For more information, reach out to us at [email protected].