Ticket PDF Download

Nusive Ticket PDF Download allows you to download tickets as PDF. The exported PDF includes all the elements from the ticket, including font styles, lists, and attachments. The application also allows the user to export multiple PDF as the same time.

All processing is performed on the client side. This means that your information never leaves Zendesk while the PDF is being built. Since the processing is performed on the client side, there are some limitations on the type of HTML the application can handle. The application will try to process and convert your comments HTML, but in case it is not possible, the plain comment will be exported.

In addition to this, Zendesk imposes a limit on the API calls an application can make per agent, per application. This affects the generation process times when using the bulk export. It is as fast as it can be keeping everything inside your Zendesk instance.

Exporting a single ticket to PDFTo export a ticket, just open it and click the "Download PDF" button in the sidebar application.

You're browser will prompt you to download a PDF for the ticket.

Exporting multiple tickets to PDF (or ZIP)The application also allows you to print multiple tickets at the same time. By default, it will print a single PDF with all the tickets. Check the options export as a ZIP file containing a PDF per ticket.

Bulk export allows for multiple search features. Once the search is complete, the application allows the user to select which tickets to export, along with some settings. The application was tested with up to 2333 tickets.

Data Handling & Privacy

Nusive Ticket PDF Download is designed with privacy as a core principle. All PDF generation is performed entirely on the client side (in your browser). No ticket data, attachments, or personal information is ever transmitted to or stored on any external server operated by Nusive or any third party.

Specifically: - Data access: The application accesses ticket data solely through the Zendesk Apps Framework (ZAF) and the Zendesk API, using the permissions granted during installation. - Data storage: The application does not store, log, cache, or retain any ticket content, user information, or metadata outside of your Zendesk instance. - Data transmission: All processing happens locally in the agent's browser. Your data never leaves Zendesk during PDF generation. - Third-party sharing: No data is shared with or sold to any third party. - Security: Because no data is transmitted externally, there is no risk of unauthorized access to your ticket data through our application.

For questions about data handling or privacy, please contact us at [email protected]. You can also review our Privacy Policy and Terms of Use.