Advanced Search

Advanced Search is an app that provides a simple visual interface for constructing complex search queries against tickets, users, and organizations (orgs). It also enables you to export the search results in a CSV format.

Features Include:

• Create complex search queries easily using a form
• Search tickets, users, and organizations (orgs)
• View table of search results
• Export all search results in one click (CSV format)

Tickets:

• Can use date range to search tickets
• Brand added as a search property
• Custom field added as a search property
• Additional ticket properties added
• Autocomplete on tag search
• Null user and ticket field values are now searchable under the phone, email, organization, and external ID fields (ex. 'phone:none')

Users:

• Includes suspended and verified users

Organization Search:

• All user properties that are supported in the search.

For additional information and feedback, see the app documentation and submit feature requests

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