Convert PDFs, Scans + Images to Text

Name: Convert PDFs, Scans + Images to Text
Rating: 5 (5 reviews)
Author: Knots

by Knots

5.0 (5)

Paid

Support

Use OCR to extract actionable text from attachments and images – no more copy & paste!

Support

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About Convert PDFs, Scans + Images to Text

The problem: Manual document processing

When critical information such as order numbers, invoice details or any other customer information is trapped in PDFs, scans, and images, support teams waste valuable time:

Downloading and opening attachments
Manually searching for key details
Copy-pasting or typing information into systems
Dealing with errors and delays from manual handling

... all while customers wait. This is not only inefficient, repetitive and error-prone – it also severely limits your scalability.

The solution: Automated text extraction

Convert PDFs, Scans + Images to Text solves this problem by using Optical Character Recognition to automatically extract text from image-based documents and turn it into actionable data. The app works silently in the background, turning images into machine-readable text before an agent even sees the ticket.

How it works

Processes PDFs, scanned documents, and images (PDF, JPG, JPEG, PNG, HEIC)
Handles both machine-generated and image-based documents
Even reads handwritten notes with impressive accuracy
Supports over 150 languages, including Arabic, Norwegian, and Japanese
Places extracted text directly into tickets, comments, tags, or custom fields

No complex configuration needed – once installed, OCR works automatically without any agent intervention. See for yourself with the 14-day free trial!

Turning images to text: Key Benefits

📈 Improved efficiency

Eliminate manual copy-paste and typing tasks
Process high volumes of documents effortlessly
Reduce errors and improve accuracy

⚡ Faster response times

Massively improve First Response Time with instant data extraction
Avoid customer back-and-forth for clarifying information
Enable immediate action on ticket content

🔍 Instant indexing & searchability

Every word and number extracted is indexed and searchable within Zendesk
Easily find order IDs, offer numbers, IBANs, invoice numbers, license plates
Turn unstructured documents into structured, actionable data

Real Impact

Teams extract order numbers from receipts, pull contract details from scanned agreements, digitize handwritten notes, and trigger automated responses based on document content.

Pro Tip: Combine with AI Autofill for complete automation!

OCR extracts text
AI Autofill populates fields
Workflows trigger automatically.

Preprocess everything

To take your document handling workflow further and pre-process even more data, also see these Knots apps:

Ready to eliminate document busywork?

Your agents have better things to do than wrestle with PDFs. Let intelligent automation handle document processing while your team focuses on exceptional customer support.

Install now, start your 14-day free trial and reclaim your team's productivity.

Installation

Install the app

Click Install.
Select the Zendesk instance where you want to install the app.
Follow the redirection to your Zendesk admin area. Make sure you have admin rights.
By default, the app is named Convert PDFs, Scans + Images to Text, but you can rename it. Decide if you want to enable role or group restrictions.
Finally, click Install again.

Access the app

Go to your agent workspace. Click the four-square icon in the top right corner, then select Support.
Locate the app icon to the left after the settings icon. Note: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen.
Click the three dots to continue.