Zoho Analytics integrates with Zendesk to provide advanced data analysis and visualization of support metrics, allowing teams to track agent performance, NPS scores, ticket volume, and customer satisfaction ratings. The app enables support managers to slice and analyze Zendesk data in customizable ways to identify trends and make data-driven operational decisions.
Vendor Description
The advanced analytics connector for Zendesk powered by Zoho Analytics, allows you to slice and dice your Zendesk data the way you want, to make informed decisions, and to gain insights into your customer support activity. It enables you to analyze and track agents' performance, NPS scores, tickets inflow, customer satisfaction ratings, and do much more.
Installation
Installing the Zoho Analytics add-on for Zendesk just takes a few clicks. Please follow the instructions in the slideshow here - https://www.zoho.com/analytics/help/zendesk.html#s1
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