ShipStation integrates order fulfillment and shipping management into Zendesk, allowing support agents to view, search, and pull recent order data directly within their ticketing system without switching to ShipStation. The integration enables teams selling across multiple marketplaces and shipping via various carriers to access shipping status and order information while resolving customer inquiries. Support agents and customer service teams benefit from faster issue resolution by having immediate access to fulfillment and shipping details within their existing Zendesk workflow.
Vendor Description
Wherever you sell and however you ship, ShipStation is your shipping and order fulfillment solution made simple.
Overview:
- Wherever You Sell: Import orders from over 100+ marketplaces and shopping carts including Magento, Shopify, WooCommerce, and many more.
- However You Ship: Automate shipping preferences and confirmations, set up custom fulfillment rules, and create multi-carrier label creations for over 30+ carriers including USPS, UPS, FedEx, DHL, Canada Post, and many more.
- Now with ShipStation for Zendesk, you can pull, search, and view recent order data in Zendesk without needing to directly access ShipStation.
Installation
Link to ShipStation article to help generate keys: https://help.shipstation.com/hc/en-us/articles/206638917/-How-can-I-get-access-to-ShipStation-s-API-
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