Ticket Analytics displays real-time metrics directly on individual tickets, showing agents the creation date, last update time, and comment count. The app helps support teams quickly assess ticket age and activity levels without navigating away from the ticket view, enabling more informed prioritization and response decisions.
Vendor Description
Give agents real-time insight on a ticket.
Overview of stats on a ticket
You'll be able to see these stats:
- Relative date when a ticket was created
- Relative date when a ticket was last updated
- How many comments a ticket has
Ideal for organizations that need more insight in a single ticket
Give agents real-time insight on a ticket.
Sparkly, Amsterdam, the Netherlands.
Installation
Zendesk Ticket Analytics Instructions
- Install the app
- Open any ticket
- Enjoy making better decisions with these stats at hand
Overview of stats on a ticket
You'll be able to see these stats:
- Relative date when a ticket was created
- Relative date when a ticket was last updated
- How many comments a ticket has
Ideal for organizations that need more insight in a single ticket
Give agents real-time insight on a ticket.
Sparkly, Amsterdam, the Netherlands.
Have any questions or ideas?
Check out our Help Center.
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