YouScan monitors social media, blogs, forums, and news sources to automatically create Zendesk tickets from brand mentions, enabling support teams to respond to customer conversations across digital channels in real-time. The app processes over 100 million posts daily and allows teams to track trending brand-related content without storing any Zendesk account data. This benefits customer service and social listening teams that need centralized visibility into public brand mentions.
Vendor Description
YouScan monitors all major social networks, as well as blogs, forums, and online news, automatically collecting and analyzing over 100+ millions of posts daily. This integration allows you to stay updated on all the latest trending posts related to your brand.
Connecting YouScan to Zendesk allows you to instantly receive new mentions about your brand as tickets in Zendesk.
Note: This integration requires YouScan paid or trial account.
Data Disclosure
YouScan does not read or store any data from your Zendesk account. When a social media mention matches a configured topic, a Zendesk ticket is created containing the relevant mention data. Authentication is secured via OAuth 2.0, and no passwords are stored.
Installation
If you are not already a YouScan customer you’ll need to sign up at https://youscan.io/en/
Then follow these easy steps:
- Once you have signed up and configured a monitoring topic, open Integrations section in a topic settings menu
- Click the Add button under the Zendesk integration
- Enter your Zendesk subdomain name
- Click Authorize Zendesk button. You will be redirected to your Zendesk account
- Log in to your Zendesk account and click Allow
- Integration is ready.
Just set up rules to send mentions to Zendesk automatically or send specific mentions manually.
You can also read the complete installation guide at https://help.youscan.io/en/articles/2510207-how-to-configure-zendesk-integration
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