Watson Assistant is IBM's conversational AI platform that integrates with Zendesk to handle complex customer inquiries beyond FAQs through natural language understanding. The integration allows customers to receive answers directly through chat or seamlessly escalate to live agents without leaving the conversation, combining automated resolution with human support. Support teams benefit from reduced operating costs while improving customer experience, with new users eligible for a free 60-day trial.
Vendor Description
Providing great customer experience is hard. It's often a trade-off between reducing operating expenses or improving the user experience. With Watson Assistant, you can do both.
Watson Assistant is IBM's conversational AI platform. You could call it a chatbot but it's really so much more. Watson Assistant uses market leading AI under the hood to understand what users are actually trying to accomplish. This means your customers are no longer subjected to broken chatbots saying "I didn't quite catch that. Can you try rephrasing?" With Watson Assistant, you can handle complex customer needs, not just FAQs, and ensure no problem goes unresolved.
This pre-built integration with Zendesk combines the power of Watson Assistant with the human touch of your live agents into a delightful customer experience. Now, your customers can easily get answers to their problems or connect with an agent when they need to, all without ever leaving the chat window or picking up the phone.
Combine the power of Zendesk with Watson Assistant to give your customers the experience they deserve. If you are new to Watson Assistant get started with our 60 day free offer or sign in for existing Assistant users.
Installation
If you are new to Watson Assistant get started with our 60 day free offer!
Already an Assistant user? sign in and easily connect Assistance to Zendesk!
Click here to see a how-to video or check out our docs here connecting Watson Assistant and Zendesk.
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