Userwell enables support teams to capture product feedback from Zendesk tickets and automatically forward it to a centralized feedback management system, preventing duplicate submissions and ensuring no customer insights are lost. Support agents can link relevant tickets directly to Userwell projects, eliminating the need to manually transfer feedback between tools and saving significant time. This integration is particularly valuable for organizations that rely on both support ticketing and dedicated feedback management platforms.
Vendor Description
Userwell is a product feedback management tool that helps you and your team to organize and manage incoming feedback in one central place.
The Userwell app for Zendesk will enable your support team to forward incoming support tickets that contain product feedback and link them directly to your Userwell projects.
This saves valuable time for your customer-facing teams and prevents valuable feedback from getting lost between your software tools.
Once a support ticket has been forwarded to Userwell, it is marked accordingly to avoid double submissions.
Installation
- Navigate to your integration settings in Userwell
- Navigate to the Zendesk integration page
- Generate and copy an API token
- Use the API token for the installation of the Userwell app.
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