Userback enables customers to submit visual feedback directly from web pages, automatically generating Zendesk tickets populated with annotated screenshots, videos, browser information, and other technical details. Support teams benefit from receiving comprehensive context upfront, reducing back-and-forth communication and accelerating ticket resolution times. The integration streamlines workflows by centralizing all customer feedback and support requests within Zendesk.
Vendor Description
Let your customers give you visual feedback on any web page and automatically create Zendesk tickets with annotated screenshots, videos, browser information and more.
Collect visual customer feedback
Let your customers give you visual feedback on any web page and automatically create Zendesk tickets with screenshots, videos, browser information and more.
Improve customer experience
Give your support team all the information they need to resolve support tickets faster. No more back and forth emails with customers. Resolve tickets faster with high-quality visual feedback.
Streamline your customer support
Save time and improve workflows by centralizing all your customer feedback and support requests together in Zendesk. Userback automatically sends customer feedback straight into Zendesk.
Installation
1. Create a Userback account
Sign up for Userback and create your first project.
2. Embed the feedback widget on your side / web app
Install Userback on your website or use our browser extensions to receive visual feedback and bug reports.
3. Connect Userback to your Zendesk account
New tickets will be created in Zendesk every time you receive feedback with Userback.
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