Unleash is an AI-powered search tool that surfaces relevant knowledge base articles and real-time coaching recommendations directly within Zendesk to help agents resolve tickets faster. Support, sales, and success teams benefit from improved first call resolution rates and reduced handling times by accessing consolidated information from enterprise knowledge sources. The AI continuously learns from usage patterns to deliver increasingly contextual article suggestions based on ticket content.
Vendor Description
Unleash is an AI-driven search tool that integrates your organization’s knowledge base, delivers relevant answers, and empowers your support, sales, and success teams to respond to queries confidently and swiftly.
With Unleash’s AI-powered integration, your agents can access the necessary information and receive real-time coaching within the Zendesk Suite, leading to improved first call resolution rates and reduced handling times. As you continue to use Unleash, its AI technology gets smarter.
Integrate Zendesk Guide into Unleash’s search tool to create a singular source of truth across all knowledge sources, documents, and teams. Search and receive suggestions in real-time generated from the knowledge stored across all your enterprise applications and with its built-in Q&A feature, Unleash recommends articles based on the context of the ticket.
Your agents will love the speed at which they can learn, respond and become well-equipped to handle every ticket with reliable, accessible, and consistent information. With Unleash, the knowledge you require to perform at your best comes to you precisely when and where you need it.
Installation
Install the Unleash App
Login in to your Zendesk support web app
You should see a new button with the Unleash logo within your navigation menu on the left side of the screen
Click on this button
You should a welcome message on the screen with Get Started button
Click on this button
a new popup browser window will be opened asking you to login to Unleash (if you are not already logged in)
the popup will be closed and your Zendesk instance will be now registered with the associated Unleash Account
you are now ready to use the Unleash Search and Ticket assistant within your Zendesk
All the other agent users will have Unleash ready for them as well with no further action required
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