unitQ aggregates customer feedback from Zendesk tickets, calls, chatbots, reviews, and social media to provide real-time AI-powered insights that detect user friction and identify root causes. The app uses anomaly detection to alert teams immediately, automates ticket tagging for faster resolution, and enables cross-functional prioritization based on key metrics like CSAT and churn. Product, engineering, and support teams benefit by gaining a centralized view of the customer experience to proactively address issues before they escalate.
Vendor Description
Get a complete view of the customer experience by augmenting Zendesk support data with insights from chatbot interactions, support calls, user reviews, social media, surveys, and more. unitQ's AI models centralize and analyze customer feedback from every channel in real-time to detect user friction, alert the right teams, and provide detailed root-cause analysis to help you address issues before they overwhelm your help desk.
Elevate the customer experience with accurate, real-time customer insights from a single source of truth
Automate tagging of Zendesk interactions using AI and decrease resolution time with skill-based routing
Identify issues impacting the customer experience in real-time with anomaly detection alerts
Provide engineering all the context they need to fix issues faster with 1-click root cause analysis
Create cross-functional alignment by prioritizing initiatives based on critical KPIs like CSAT, NPS, Churn, and more
Benchmark your product across key competitors to find opportunities to increase market share
“The granularity and speed at which unitQ is able to deliver actionable customer insights is above and beyond what others could offer, and we’re grateful for our continued partnership.” said Shawn Slipy, Vice President of Global Renewals, Zendesk Join category category leaders like Zendesk, PayPal, Pinterest and Uber in using unitQ to drive growth, reduce churn, and build loyalty. Privacy Policy: https://www.unitq.com/privacy-policy
Installation
Contact the unitQ team for more information: https://www.unitq.com/request-demo
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