SurveyLab enables Zendesk Support teams to create and distribute professional surveys directly from their tickets, with automatic ticket creation for responses and real-time reporting capabilities. The platform supports advanced features including branching logic, multi-language surveys, mobile optimization, and white-label customization, making it suitable for enterprises needing sophisticated feedback collection and analysis. Survey results can be exported in multiple formats (CSV, Excel, SPSS, PDF) and integrated with external systems via API, SFTP, or ODBC.
Vendor Description
SurveyLab is a professional online survey tool for survey creation, automated response collection and real-time reporting. No software to download or install. All you need to use SurveyLab is a web browser. Some of our features include:
- Automatic Zendesk ticket creation
- Mobile surveys
- Multi-language surveys
- Complex survey metrics
- Branching & skip logic
- Survey branding (logo, survey themes, white-label)
- Real-time reports & survey results export (CSV, Excel, SPSS, PDF)
- Integrations (API / SFTP / ODBC)
- SSL / HTTPS encryption
Installation
You can find full set up instructions here
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