The Support SDK Metadata app displays device and end-user information in the ticket sidebar for tickets created through the Zendesk Support Mobile SDK, including details such as device name, operating system version, battery level, storage, memory, IP address, and location. Support agents benefit from this contextual device data when troubleshooting technical issues or understanding the customer's environment at the time the ticket was submitted. The app only appears for SDK-generated tickets and availability of specific data points varies by operating system and device type.
Vendor Description
Support SDK Metadata App allows you to see information relating to a ticket and device if it was created via the Support SDK. The following information is displayed about the end-user and their device in the ticker sidebar:
- Device name
- Operating system and version
- Battery level
- Device storage
- Device memory
- IP address
- Location
- Zendesk SDK name and version number
The ticket app will only appear in the ticket sidebar when the ticket was received via the Zendesk Support SDK.
Not all information is available for all operating systems and devices.
By enabling this app, You agree to the Built by Zendesk Terms of Use.
Installation
Getting started with the Support SDK Metadata app:
Simply click 'Install'.
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