Staircase AI analyzes customer relationships by ingesting Zendesk support tickets alongside other communication channels (email, chat, video, phone) to provide Customer Success teams with AI-powered insights including sentiment analysis, engagement trends, response times, and risk indicators. The integration pulls ticket volume, subjects, and comments into Staircase's analytics platform to help CS teams monitor account health, identify growth opportunities, and scale relationship management without manual effort.
Vendor Description
Staircase AI, a Gainsight product, is building the next generation of technology for B2B Customer Success and Service teams. Our focus is on relationship analytics and intelligence to complement product analytics solutions. We use data processing and AI to analyze client-vendor engagements such as email, chat, video, phone and more, providing context, analytics and insights including engagement volume and trends, response times, stakeholder relationships, topics, sentiment, red flags, and opportunities for growth. Our mission is to help CS teams monitor, scale & develop better human relationships driving growth and retention.
How the Zendesk Integration Works
Staircase AI integrates with Zendesk to fetch support ticket information including ticket volume, subjects, and comments. Once connected, Staircase AI pulls all new tickets created by your clients into the Activity tab, allowing you to see how many new tickets are opened each week and on what topics. This completes your view of account communications by adding your support channel alongside other relationship data, providing analysis such as sentiment, statistics and insights while eliminating manual work.
Data Disclosure
This integration accesses Zendesk ticket data including ticket metadata, comments, and user information. Data is processed and stored securely within Staircase AI to provide relationship analytics and insights. For details, see our privacy policy at https://staircase.ai/privacy-policy
Installation
Navigate to the Zendesk integration page, https://app.staircase.ai/company-settings/integrations/zendesk, and connect to your Zendesk account
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