Smart Tribune integrates a knowledge base directly into Zendesk, enabling support agents to quickly access FAQs, procedures, and diagnostic guides without leaving their ticketing environment. The app features AI-powered search that understands intent and tolerates typos, along with feedback mechanisms to keep content current. Support teams use it to reduce resolution time, improve customer satisfaction, and eliminate low-value administrative tasks.
Vendor Description
The Smart Tribune application allows you to access your business knowledge base without leaving your Zendesk environment.
Every month, thousands of advisors use Smart Tribune's knowledge management solutions to increase CSAT, improve customer experience throughout the purchasing journey and eliminate all low-value-added tasks.
Easy to install: The Smart Tribune app integrates seamlessly into your Zendesk environment, without requiring complex installation effort.
It is ready to use in just a few clicks.
Quick access to information: Instantly access your knowledge base to obtain answers to the most frequently asked questions, the right procedures to handle your requests and the right guides to carry out a diagnosis.
Intelligent Search: Our AI search engine detects your search intent and sees beyond typos so you can search for your information the way you type.
Feedback loop: Easily provide feedback when information needs to be updated, thanks to votes, reviews and comments.
Data security: Your knowledge base remains secure thanks to reinforced authentication.
Installation
Download the Smart Tribune app for Zendesk
- Log in with your access credentials
- Browse your knowledge base!
- It is necessary to have a Smart Tribune account as well as individual access. If you already have an account but no access, contact your Smart Dashboard administrator to create access for you.
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