Slemma enables businesses to build automated dashboards combining Zendesk support metrics with data from other business systems like Salesforce and Stripe, eliminating the need to manually log into Zendesk or hire data analysts. The app displays key performance indicators including ticket volume, response times, agent activity, and trending tags, with automatic refreshes to monitor support team performance and its impact on conversions and revenue. Small business owners and support managers benefit from quick insights to optimize customer support strategy without requiring technical expertise.
Vendor Description
Slemma helps small businesses to be data-driven without hiring a team of analysts.
Slemma’s Zendesk integration lets you see your key support metrics joined with other business data on a automatically refreshed dashboard. Keep a close eye on how your support team is performing to make informed decisions and improve your customer happiness strategy.
With Slemma for Zendesk, you can:
- Build detailed reports showing number of open tickets, response time and agents activity without logging to your Zendesk account.
- See how your support activity affects your conversions and revenue by combining Zendesk data with Salesforce or Stripe.
- Filter your tickets to find trending ticket tags, average first response time, monthly number of tickets and more.
The integration is easy to install and takes a minute to get up and running. You just need a Zendesk account and a Slemma account.
Starts from $29 month (3 teammates included)
Installation
Slemma is software as a service (SaaS) so there's nothing to download or install, and everything is maintained by us in the Cloud. You must have a Zendesk and Slemma account before getting started. Every Slemma account starts with a 14 day free trial!
- Log in to your Slemma account.
- Navigate to the Integrations page and click ‘New integration’
- Choose Zendesk from the Cloud Services section
- Enter your Zendesk subdomain and, when prompted, authenticate via OAuth
- You can get started with build-in KPIs or create your own charts with our interface
If you have any questions, please reach out to Slemma at [email protected].
Similar Apps
Ticket Analytics
Sparkly
Display ticket metrics to agents
Harvest
Harvest
Track time to projects and tasks in Harvest right from Zendesk tickets.
Advanced Export
OAPPS LLC
Export your tickets, users, organizations, and help center articles
Advanced Search Plus
Swifteq
Search, export, and bulk update tickets, users, and organizations fast.
ShipStation
ShipStation
Track orders in Zendesk with ShipStation.
55PBX Softphone PABX Virtual
55Telecom
Softphone do PABX Virtual na Zendesk. API, CTI, 0800, 4004, Gravação e Report.
