Simplesat for Support embeds CSAT, CES, NPS, and custom surveys directly into Zendesk ticket resolution emails, allowing support teams to collect customer feedback through one-click interactions without requiring additional emails. The app features visually engaging surveys with conditional logic, automated review sharing, and bidirectional syncing of ratings and ticket information between platforms. Support managers benefit from increased response rates and actionable feedback integration within their existing Zendesk workflows.
Vendor Description
Add one-click CSAT, CES, or NPS surveys to Zendesk email triggers. It only takes minutes.
Simplesat offers:
- Fun and visually engaging surveys
- More versatile delivery options
- Multi-question surveys with conditional logic
- Automated sharing of 5-star reviews
- Rating and ticket info synced both ways
Add CSAT, CES, 5-Star, or NPS surveys to solved ticket emails
Embed one-click surveys directly into solved ticket Zendesk email notifications. The copy/paste process takes less than 5 minutes!
Works with Zendesk's event-based triggers or time-based automations. Inserting your survey in existing notifications means no extra emails for your clients.
Enhance Zendesk with Simplesat's deep integrations
Take your Zendesk experience to the next level by installing the Simplesat Zendesk App. With the app, you can seamlessly integrate Simplesat into Zendesk's interface, making feedback management even more transparent and convenient.
Key features of the Simplesat Zendesk App:
- Easy accessibility: Simplesat is readily available from your Zendesk interface, ensuring effortless access from any Zendesk page.
- Comprehensive user feedback: The app adds a right sidebar panel within Zendesk, providing access to user-specific feedback, including ratings and comments. In tickets, you can view related feedback specific to that ticket, while in the user view, you can see all feedback from that user. To learn more about the Simplesat Zendesk App and its installation, refer to the installation instructions and further details at the top of this page.
Learn how we handle your data in our privacy policy.
Installation
If you haven't already, create a Simplesat account and start a free 14-day trial here.
Embedding a survey in a trigger or automation notification email
- Create and build a new survey
- For the delivery option, choose External email embed, and then Zendesk
- Copy the survey code
- Paste the survey in the notification email (we recommend using the existing email that gets sent when tickets are solved)
- Read the full documentation on embedding Simplesat surveys in Zendesk here.
To install the Simplesat app for Zendesk Support and embed Simplesat in your tickets, users and navigation bar
- Click the install button at the top of this page to install the app in your Zendesk environment.
- Go to your Zendesk dashboard and click the Simplesat icon in the left navigation bar.
- Log in with your Simplesat credentials.
If you have any questions at all, please don't hesitate to reach out via live chat on our website or in the app. Or you can schedule a walkthrough demo with our team here.
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