Simplesat enables support teams to embed CSAT, CES, and NPS surveys directly into Zendesk ticket notification emails with minimal setup, eliminating the need for separate survey communications. The app syncs survey responses and ticket data bidirectionally, automatically adding ratings, tags, and private comments to Zendesk tickets while providing teams with deeper context about customer feedback without leaving their existing tools. Support managers benefit from consolidated feedback analysis and automated review sharing capabilities that streamline customer satisfaction measurement across their support operations.
Vendor Description
Add one-click CSAT, CES, or NPS surveys to Zendesk email triggers in minutes.
What Simplesat offers
- Fun and visually engaging surveys
- Multiple delivery options
- Multi-question surveys with conditional logic
- Automated sharing of 5-star reviews
- Two-way syncing of ratings and ticket data
Add CSAT, CES, 5-star, or NPS surveys to solved ticket emails
Embed one-click surveys directly into Zendesk solved ticket email notifications. The copy-and-paste setup takes less than five minutes.
Simplesat works with Zendesk event-based triggers or time-based automations. By inserting your survey into existing notifications, you avoid sending extra emails to customers.
Sync Zendesk ticket details with customer feedback
Gain deeper context for feedback by pulling ticket information directly from the Zendesk API. Simplesat can sync:
- Ticket details (ID, subject, priority, type, and custom fields)
- Requesters (customers and organizations)
- Responders (agents and groups)
You can view everything instantly without switching tools.
Add private comments and tags to Zendesk tickets
Automatically sync survey ratings with Zendesk ticket private comments and tags to improve visibility and accountability.
Agents can see feedback directly inside tickets, eliminating the need to switch between systems.
Write satisfaction ratings back to Zendesk
Leverage Zendesk’s native satisfaction ratings by syncing Simplesat feedback scores directly back to tickets.
Detailed ticket reporting and insights
Create powerful reports for individual clients or groups of agents. View:
- Survey scores and trends
- Performance stats and leaderboards
- Filtered views by company, customer, agent, or any synced Zendesk attribute
Drill down into any metric or time period for deeper insights.
Learn how we handle your data in our privacy policy.
Installation
If you haven’t already, create a Simplesat account and start a free 14-day trial here.
Embed a survey in a Zendesk trigger or automation email
- Create and build a new survey
- Select External email embed, then choose Zendesk as the delivery option
- Copy the survey embed code
- Paste the code into your Zendesk notification email (we recommend the solved ticket email)
Read the full guide on embedding Simplesat surveys in Zendesk here.
Activate Simplesat’s Zendesk integrations
- Open the integrations page in your Simplesat account here.
- Enable the integrations you need, including:
- Contact syncing
- Ticket feedback syncing
- Ticket tags and private notes
- Writing satisfaction ratings back to tickets
Read the full Zendesk integration documentation here.
If you have any questions, reach out via live chat on our website or in the app, or schedule a walkthrough demo with our team here.
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