Ticket PDF Download enables Zendesk agents to export tickets individually or in bulk (up to 50 at a time) as PDFs, with options to include metadata, comments, internal notes, and side conversations. The app processes all data locally within the agent's browser using existing Zendesk permissions, with no external servers or data storage involved. This tool benefits support teams needing to share ticket documentation, create records, or generate reports without relying on third-party services.
Vendor Description
What it does
Ticket PDF Download lets agents export clean, shareable PDF snapshots of tickets—either individually from the ticket sidebar or in bulk using advanced search filters. PDFs can include ticket metadata, requester/assignee details, public comments, internal notes, and Side Conversations.
100% Free - No hidden costs, no premium tiers, no limits on usage.
Key features
Single Ticket Export
- Quick export from ticket sidebar
- One-click PDF download of current ticket
Bulk Export with Advanced Search
- Search and filter tickets by status, priority, type, tags, dates, requester, and assignee
- Select multiple tickets from search results
- Export up to 50 tickets at once as a ZIP file
- Powerful filters for finding exactly the tickets you need
PDF Content
- Export status, priority, type, tags
- Include requester and assignee details
- Comments ordered chronologically
- Optional: internal notes and side conversations
- Professional color-coded formatting
Data handling & privacy
- Runs entirely inside the Zendesk App Framework (ZAF)
- Uses the signed-in agent's permissions; no third-party servers
- No ticket content or user data is stored or transmitted outside Zendesk
- PDFs are generated locally in the agent's browser and downloaded directly
- Access to data is constrained by the agent's Zendesk permissions
Support & Privacy
- Privacy policy: https://inostudiolab.com/privacy
- For questions or inquiries: [email protected]
Installation
No additional configuration is required. To install and use the app:
In Zendesk Admin Center, go to Apps and integrations → Marketplace, search for “Ticket PDF Download”, and click Install.
Open any ticket; the app appears in the sidebar as “Ticket PDF Download”.
Optionally check “Include internal notes” and “Include side conversations”
Click “Download PDF” to export the ticket snapshot.
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