This app automatically transcribes and redacts Payment Card Information (PCI) and Personal Health Information (PHI) from English-language call recordings stored in Zendesk Support tickets, replacing the original unredacted recording within the same day. It uses AI-assisted voice recognition to identify sensitive data and removes it while preserving call metadata, reducing compliance liabilities and the exposure window for sensitive information. Support teams handling payment or health data benefit from reduced security risks and compliance burden, with pricing based only on agents who handle PCI-related calls.
Vendor Description
Available to all Zendesk Customers
Available for all Zendesk Suite and Support Plans, with no minimum number of subscribed Agents, no minimum subscription period for any Agent.
Secure, same day, automatic redaction of all Payment Card Information (PCI) and Personal Health Information (PHI) in English.
A sophisticated, AI-assisted voice transcription engine provides secure automatic redaction of all Payment Card Information and Personal Health Information (upon request) spoken in English from the Zendesk call recording held in a Zendesk Support Ticket. Accurately remove payment card details and reduce liabilities associated with both external and internal threats.
Minimizes the period of time recordings are present in-clear.
Cloud-based transcription and redaction is followed by immediate replacement of the original unredacted recording on the Zendesk Support Ticket.
Optimizes the user experience for your Zendesk Agents.
Processed recordings appear in the same manner as the original on the Zendesk Support ticket with full original call metadata.
A highlighted comment indicates whether redactions were made or not, enabling distinct post-call workflows based on PCI detection and redaction or not via Zendesk event triggers.
Simple, competitive pricing.
9 USD per month per PCI-handling Zendesk Talk Agent, with no charge for Support-only Agents, or for Zendesk Talk Agents who don't handle PCI in English.
Full support for Seasonal Demand Variations and Joiners, Movers & Leavers.
Addition and removal of Users is under your own control inside Zendesk, all the way down to zero Users at zero cost for any closed season, and with any partial months for a User pro-rata'd.
To schedule a quick walkthrough, or for any questions, reach out to us at [email protected].
Installation
Installing the CallTutor.com PCI Redaction and Transcription app is simple and easy. You can start redacting and transcribing your calls within minutes. Just follow the step-by-step instructions below:
- Click the Buy button above.
- Visit the CallTutor.com Signup Link and enter:
- Zendesk Domain
- Zendesk Admin Username
- Zendesk API Token We require these to access audio files in Zendesk Support tickets created by Talk calls.
- If you have any questions, please contact us at [email protected].
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