MyFeelBack enables support teams to create and enrich Zendesk tickets in real-time with customer feedback collected through targeted smart surveys across multiple channels (website, email, SMS, and URLs). The app maps survey responses directly into Zendesk ticket fields, providing support agents with qualified customer data that improves issue resolution efficiency and enables data-driven decision-making.
Vendor Description
MyFeelBack helps companies collect customer feedback via ultra-targeted Smart Surveys. Ask the right questions to the right people at the right time, and make data-driven decisions that improve your business.
Send engaging smart surveys to your customers
Create and enrich tickets in real time with answers from your customers
Empower your support team with real time insights right from Zendesk
MyFeelBack for Zendesk allows you to create and/or enrich a ticket in your Zendesk account, with answers from any MyFeelBack smart surveys. Your tickets in Zendesk are continuously and in real-time enriched with ultra qualified data, drastically increasing the efficiency of your support team!
Send engaging surveys to your customers on all touchpoints (website, email, text message, url...)
- Map any information collected from surveys into data fields on any Zendesk ticket, organization, group or user
Installation
If you already have a MyFeelBack account:
- Click on Settings >> Integrations >> Available applications >> Zendesk
- Enter your Zendesk subdomain and click on "connect to Zendesk"
- Set up your survey integration using a mapping (instructions here)
If you don't have any MyFeelBack account, please contact us here.
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