Monet Workforce Management is a cloud-based solution that integrates with Zendesk to help contact centers forecast demand, schedule agents, monitor real-time adherence, and analyze performance across omnichannel support channels. Contact center managers use it to optimize staffing levels, improve agent utilization, and reduce operational costs while maintaining service levels. The platform collects data from Zendesk and various telephony systems to provide accurate forecasting, scheduling, intra-day management, and performance analytics.
Vendor Description
A cloud-based Workforce Management solution for Zendesk
Monet Software is a global provider of a cloud-based Workforce Management solution that enables contact centers and help desks to elevate customer experience, improve agent productivity, identify performance gaps, and empower their workforce to deliver an outstanding and efficient customer service.
Monet Workforce Management (WFM) features a seamless integration with Zendesk enabling businesses to optimize contact center resources and provide a unified omnichannel customer service.
Monet WFM includes the following modules:
- Omnichannel data collection from Zendesk and from various ACD/Contact Center Infrastructure providers
- Forecasting
- Long-Term Forecasting
- Scheduling
- Agent communication
- Intra-day management
- Real-time agent adherence
- Agent Performance Analytics
Business Benefits:
- Improves forecasting
- Improves Agent Adherence and Utilization
- Optimizes omnichannel support
- Provides accurate reporting
- Increases services levels
- Reduces operational costs
The Monet Software Advantage:
- True cloud Solution that runs on AWS
- Quick adoption & affordable implementation
- Sophisticated solution, yet easy to use
- Excellent Customer Service
- Seamless integrations to Zendesk and various ACDs/Contact Center Telephony Infrastructure providers
Installation
Contact Monet Software and ask about Monet WFM for Zendesk at [email protected]
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