Miuros Review is a quality assurance platform that enables support teams to systematically review and evaluate customer interactions through automated assignment, custom scorecards, and agent development tracking. The app streamlines QA workflows by replacing manual processes with scheduling automation, peer-to-peer reviewing, and 360° reporting to identify performance gaps at individual, team, or organizational levels. Support managers and team leads benefit from centralized feedback management and actionable insights that improve agent performance and customer experience consistency.
Vendor Description
QA to build better customer experiences.
Miuros Review is an all-in-one quality assurance platform trusted by TransferWise, Swapfiets and more, that allows you to review and evaluate any interactions that your team has with your customers.
How it works
Prefer to watch a 30-second video?
Get rid of spreadsheets and Google forms forever and save valuable time:
- Automatically assign and schedule reviews in advance
- Build your own scorecards
- Agent development plan: A central place where you keep track of feedback given to agents.
- Play with your data and get actionable insights with 360° reporting
- Chrome extension
- Notifications when reviews are assigned, completed or are about to expire
- Quickly identify whether an issue is at an agent level, common in a team or is a wider problem.
- Peer-to-Peer reviewing and Calibration functionality
TransferWise made their process 2x more efficient with Miuros Review
“Miuros was a wonderful change. It definitely takes pressure off the agents; here they can constantly check how they're doing and if they have any questions they can talk about it right away” - TransferWise Case Study
Hungry for more? Check out Miuros Insights, our solution to painful, unintuitive analytics dashboards - and Miuros Assist, to supercharge your agents’ efficiency with AI.
Installation
It’s simple; we just need to ask you a few questions about your processes and what really matters to you. We’ll set it all up and Review will be up running, delivering results, in under a week.
Already a Miuros Insights user? Contact us to get Miuros Review activated immediately.
There’s so much more to share with you. If you want to see Review in action, learn more or speak about pricing, just schedule a call with us!
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