KMS AI analyzes customer support data to automatically suggest responses to agents or provide fully automated answers to customers, reducing SLA times by at least 50% while improving accuracy. The app operates in two modes—agent-assisted suggestions and complete automation—allowing support teams to reuse proven responses and standardize handling of common issues. Organizations using this solution can decrease resolution time, lower operational costs, and enhance both customer and agent satisfaction.
Vendor Description
KMS Lighthouse is a leading provider of cutting-edge knowledge management solutions and automation tools.
The KMS Lighthouse Automation functionality leverages AI to help organizations to reuse accurate responses and automate standard processes. The technology analyzes your data to find the answers that make your customers happy.
This solution enables the automation of support categories in 2 stages: empower the team with smart suggestions, and fully automated mode providing direct responses to customers with no human involvement. The KMS Lighthouse Automation (Reps AI) functionality lets you cut your SLA by at least 50%, increases accuracy and provides a great customer and employee experience.
KMS Lighthouse has been named as a Cool Vendor by Gartner and is considered as a leading knowledge management solution.
For more information, visit https://www.kmslh.com/products/automate-interactions/
Installation
Contact KMS Lighthouse support to request a demo and add AI model to your KMS Lighthouse portal.
- After installation to your Zendesk environment app is ready to go and doesn't require additional setup
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