Get Satisfaction enables companies to build customer communities where users can ask questions, report issues, and share ideas across multiple channels including websites, social networks, and mobile platforms. The app integrates with Zendesk to route community topics into support tickets while allowing peer-to-peer resolution within the community itself, reducing support ticket volume. Organizations use it to improve customer service, increase customer acquisition, and gather product innovation insights.
Vendor Description
Get Satisfaction helps companies build a trusted connection with their customers by bringing relevant customer conversations Anywhere: Your website, social network, via search, and on mobile. Customers can ask questions, share ideas, report problems and truly engage with your company on topics they care about.
Use your customer community to:
- Improve customer service experiences
- Increase customer acquisition
- Drive innovation in products and services
Get Satisfaction and Zendesk together bring together the best of peer-to-peer customer community and support ticketing for customer service. Topics in the community can be routed into tickets, managed and resolved in a traditional manner while problems, question, and ideas are also resolved in the community, lightening the load on your ticketing system and support staff.
Installation
From within the Get Satisfaction Admin section, click on the Zendesk sidebar menu.
The following information is required: Zendesk URL (e.g. https://yourcompany.zendesk.com) User credential: email and password
The Get Satisfaction Zendesk menu item will now be visible in every topic for users who are authenticated with moderation tools. You can now click on the Import to Zendesk button and create a Zendesk ticket from any post of Get Satisfaction.
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