Formstack Forms is a drag-and-drop form builder that enables organizations to create branded, mobile-friendly online forms for collecting payments, feedback, and event registrations. The app automatically routes collected data to other systems for process automation and workflow management, with built-in security protections. Support teams and business operations departments benefit from streamlined data collection and integration capabilities that reduce manual entry and automate downstream processes.
Vendor Description
Formstack Forms is an intuitive, drag-and-drop form and workflow builder that allows businesses to collect information that matters and automate processes.
With Formstack Forms, organizations can create professionally branded, mobile-friendly online forms in minutes and start gathering payments, feedback, event registrations, and more. The data is safeguarded with multiple security methods, and it can be routed from Formstack Forms to other Formstack products or third-party tools for seamless process automation.
Visit www.formstack.com/pricing to start your FREE 14-Day Trial.
Installation
Visit www.formstack.com/pricing to start your FREE 14-Day Trial. Formstack is a web application so there is nothing to download. Everything from building forms to accessing your collected data can be done from any computer with an internet connection.
The Formstack Zendesk integration is designed to allow you to create your own custom Zendesk help ticket forms and send those tickets to your Zendesk account.
To add this integration to your form, click on Settings > Integrations > Help Desk and click the Add button next to Zendesk. This will place a tab underneath Integration where you can begin the setup.
You will then type your Zendesk subdomain, email and passphrase (or you can skip a few steps and copy your credentials from another form!), which will bring up the fields that you can map to Zendesk, including any custom fields you may have.
Note: You must use Admin credentials for this integration to work properly.
On your Formstack form, you will want to have fields for name, email, and comment. Fields like Status, Type, Priority, Group and Assignee can be passed to Zendesk if required, but are optional and probably not needed for most use cases. A basic support ticket form would look like this:
For more advanced usages of the integration, see the article here: http://support.formstack.com/customer/portal/articles/1239126-zendesk?b_id=999
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