Everywhere uses AI-powered natural language processing to automatically extract and organize customer feedback from Zendesk support conversations, identifying trends and insights across topics, products, locations, and other dimensions. The app enables support teams and product managers to discover actionable customer sentiment and feature requests without manually reviewing individual tickets. This helps organizations make data-driven decisions by surfacing patterns in unstructured customer feedback at scale.
Vendor Description
Everywhere helps businesses understand and organize customer feedback in support conversations. Discover what your customers are already trying to tell you. Customers share their opinions with your business every day on phone calls, chats, and support tickets. Everywhere organizes that information for you using AI powered with natural language understanding. Everywhere can automatically process your existing Zendesk conversations and highlight the rich, detailed product feedback trends that your customers discuss. Our AI structures this data so that you can filter these insights by topic, product, brand, location, people, and more.
Installation
- Sign in or sign up for an Everywhere account at Everywhere by SupporTrends Platform.
- On the Everywhere by SupporTrends Platform, visit the developer token page.
- Copy the token on that page.
- Click the Install button in the Zendesk Marketplace to add the Everywhere App to your Zendesk account.
- Paste the token you copied in step 3 into the token input box.
- Zendesk now automatically sends tickets to Everywhere for natural language processing!
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