Easy Insight

Name: Easy Insight
Author: James Boe

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Easy Insight enables Zendesk users to create custom reports and dashboards using drag-and-drop functionality without requiring developer assistance. The app provides business intelligence tools to visualize agent allocation, ticket resolution times, and other key metrics, helping support teams optimize resource management and improve customer satisfaction. It integrates with Zendesk alongside other popular business services like Salesforce and Basecamp.

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Vendor Description

Easy Insight helps you to quickly create custom reports and dashboards on top of data from a wide variety of popular services.

Full business intelligence functionality -- not just a simple dashboard
Business user friendly -- build the reports you need without waiting months for a developer to build them for you
Integrates with Zendesk, Basecamp, Highrise, Salesforce, Constant Contact, and many more

Easy Insight gives you the charts and tables to better visualize your agent allocations and reduce your time to resolve tickets, improving customer satisfaction and making sure your Zendesk is driving further sales into customers, not losing critical deals.

Installation

Once you have an Easy Insight account, you'll be directed to the Connections page inside of Easy Insight upon your first login.

Click on the Zendesk icon.

Enter your Zendesk URL and credentials, click the Create button, and Easy Insight will import your Zendesk data. Depending on the size of your Zendesk account, this process may take a few minutes the first time.

Once the process is complete, you'll be redirected back to the Home page, at which point you can open up one of several prebuilt dashboards and reports, or create your own report from scratch.

View on Zendesk Marketplace

Pricing available on vendor website