Domo integrates with Zendesk to provide real-time visualization and analysis of customer support data, enabling support teams to create proactive tickets and give agents quick access to comprehensive customer information for faster issue resolution. The integration leverages AI-powered smart alerts to help organizations anticipate customer needs and can also transfer Zendesk data to preferred cloud data warehouses for broader enterprise analytics. Support teams and data analysts benefit from 360-degree visibility into customer interactions and the ability to make data-driven decisions across their support operations.
Vendor Description
Domo makes data actionable, empowering your customer support with agility, scalability, and innovation. As a cloud-based platform, Domo completes your enterprise data strategy by connecting people, data, and systems across your organization. Leveraging AI and smart alerts, Domo keeps you ahead of customer needs. Use Domo’s Zendesk connector as your first step to prepare, visualize, and act on your data—or simply to transfer it to your preferred cloud data warehouse. Together, Domo + Zendesk provide real-time, 360-degree visibility into customer data, enabling proactive ticket creation and giving support agents quick access to comprehensive information for faster issue resolution.
Data Privacy Policy: https://www.domo.com/company/privacy-policy
Installation
Find instructions to setup your Domo Zendesk connector at: https://knowledge.domo.com/Connect/ConnectingtoDatawithConnectors/ConfiguringEachConnector/ConnectorsforCustomerService/ZendeskConnector
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