Diduenjoy enables organizations to create and distribute customized surveys to customers at key moments in the customer journey, automatically converting feedback into Zendesk tickets for immediate action. Support teams benefit from instant visibility into customer sentiment scores and comments, allowing them to trigger targeted responses and interventions based on feedback patterns and customer profiles to reduce churn and increase loyalty.
Vendor Description
The fastest and easiest way to gather actionable feedback from your customers. Maximize client feedback, create a close link with them and increase loyalty.
✓ Create simple and beautiful surveys
Use our question database to find the proper formulation and customize your surveys according to your brand image in just a couple of clicks. No technical skills required!
✓ Reach your customers instantly
Distribute your surveys to all your customers manually or automatically after order/payment/delivery/customer support etc.
✓ Reduce churn and drive growth
As soon as a customer shares feedback, it is instantly available in your teams dashboard for exploration. You can customize interactions (automatic answers, snippets, alerts) with your contacts based on their feedback and profile (purchase history and other factors).
Diduenjoy integrates with Zendesk and automatically creates tickets for customers with their score, comment and extra info, so you can immediately take action to increase loyalty.
Installation
To turn on your Diduenjoy integration:
- Sign in to your Diduenjoy account and go to https://dashboard.diduenjoy.com/settings/integrations/zendesk
- Provide your Zendesk account name and click on the "CONNECT MY ZENDESK" button
That's all folks! All your gathered answers will now be forwarded as tickets into your Zendesk dashboard.
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