Databox connects Zendesk to a business analytics platform that centralizes support metrics into customizable, real-time dashboards tracking tickets, satisfaction scores, agent performance, and resolution times. Support managers and team leaders use Databox to monitor KPIs across Zendesk and 100+ other data sources, set performance goals, receive alerts, and share insights via dashboards, mobile, or scheduled reports.
Vendor Description
Databox is a business analytics platform that pulls all your data into one place so you can track performance and make decisions.
Features: - Real-time Zendesk metrics in customizable dashboards - Track tickets, satisfaction scores, agent performance, and more - Combine Zendesk data with 100+ other integrations - Set goals and get alerts when metrics change - Share dashboards with your team via TV displays, mobile, or scheduled reports
Popular Zendesk Metrics: - New tickets - Solved tickets - Open tickets - Ticket satisfaction score - First response time - Resolution time - Tickets by channel - Agent leaderboards
Getting Started: 1. Sign up for Databox at databox.com 2. Connect your Zendesk account 3. Choose from pre-built dashboard templates or create your own 4. Start tracking your support metrics in real-time
Data Privacy: To learn how we handle and protect your data, please review our Privacy Policy: https://databox.com/privacy-policy
Installation
To connect Zendesk to Databox:
- Log in to your Databox account at app.databox.com
- Go to Data Manager > + New connection
- Search for "Zendesk" and select it
- Click "Connect" and authorize Databox to access your Zendesk data
- Select the metrics you want to track
- Add them to your dashboards
Requirements: - A Databox account (Free plan available) - Zendesk Support account with API access
Support: For help, visit https://help.databox.com or contact [email protected]
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