Cirrus Insight connects Zendesk and Salesforce to Gmail and Google Apps, allowing users to view existing Zendesk tickets for email senders directly within their inbox. The app enables agents to create new tickets, update ticket statuses, and attach emails to existing tickets without leaving Gmail, streamlining ticket management for teams that use Google's email platform.
Vendor Description
Cirrus Insight seamlessly integrates Zendesk and Salesforce with Gmail and Google Apps.
Now as you open an email in Gmail you can immediately see whether a Zendesk ticket exists for that user. You can quickly create new tickets, update status, and even log emails against existing tickets.
Installation
Cirrus Insight requires the Zendesk for Salesforce integration in order to integrate Zendesk with Gmail. You can install Cirrus Insight in seconds from: www.cirrusinsight.com/install.
To get started on setting up Zendesk for Salesforce check out the guide here.
Similar Apps
Ticket Analytics
Sparkly
Display ticket metrics to agents
Harvest
Harvest
Track time to projects and tasks in Harvest right from Zendesk tickets.
Advanced Export
OAPPS LLC
Export your tickets, users, organizations, and help center articles
Advanced Search Plus
Swifteq
Search, export, and bulk update tickets, users, and organizations fast.
ShipStation
ShipStation
Track orders in Zendesk with ShipStation.
55PBX Softphone PABX Virtual
55Telecom
Softphone do PABX Virtual na Zendesk. API, CTI, 0800, 4004, Gravação e Report.
