CheckMarket enables organizations to automatically create Zendesk tickets based on survey responses, triggering customer support actions for specific conditions. This allows support teams to proactively engage respondents who request contact, express dissatisfaction, or indicate churn risk, converting survey feedback directly into actionable support workflows.
Vendor Description
Create a ticket in Zendesk when respondents to your survey give certain answers.
For instance, you could ask a respondent in a survey if they would like to be contacted and if so have a ticket created in Zendesk so that your customer support staff can call them.
Another use might be if a respondent indicates that they are very unhappy or are planning to stop using your services, you could have a ticket created so that someone in your organization contacts them to win them back, maybe with some kind of interesting offer.
Installation
Setting up this kind of alert is easy to do. First go to “Alerts “ in your survey.
- Click on “Create alert”
- Enter the trigger criteria
- Select “Create Zendesk ticket” from the actions list.
- Enter your Zendesk URL -{subdomain}.zendesk.com
- Enter your Zendesk username
- Enter your Zendesk API token (You can find this in Zendesk under settings->channel->API )
- Enter the subject of the ticket
- Enter the comment for the ticket
- Click “Save”
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