Chattermill uses AI to analyze customer conversations across multiple channels and aggregate them in Zendesk, automatically identifying topics, sentiment, and trends while enabling teams to create custom dashboards and set up automated workflows like ticket creation for detractors or alerts for anomalies. Support teams use it to surface hidden patterns in customer feedback, route insights to relevant departments, and automate responses to common issues or sentiment spikes.
Vendor Description
Struggling to make sense of your customer feedback and take action? With Chattermill, your whole team gets instant access to insights hidden in customer feedback. Chattermill uses cutting-edge AI to give your team real-time insight into what your customers are saying, giving you the power to create superior products and deliver exceptional service.
Chattermill helps with:
- Aggregate all your customer feedback and conversations in one place with dozens of prebuilt integrations
- Understand ticket topics / reasons for contact
- Sentiment for each of the topics discussed
- Advanced CX reporting with completely customisable dashboards
- CX Automation (eg. create Zendesk tickets for NPS detractors, send a Slack message when a ticket mentions a topic)
- Advanced anomaly detection and alerting for topics and sentiment
Leading companies use Chattermill to find patterns in Zendesk data, pass the right insight to the right team and add intelligence and automation to their customer experience.
Installation
Connect Chattermill with your Zendesk account via https://zendesk-integration.chattermill.io
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