Route 101's Calabrio Analytics Integrator connects Zendesk Support with Calabrio Analytics to enable unified analysis of customer interactions across voice, email, and chat channels. The app automatically transfers Zendesk tickets and audio records to Calabrio for text and speech analysis, including sentiment detection and phrase recognition, allowing contact center managers to extract business intelligence and optimize operations. This integration is designed for Zendesk Support users seeking to consolidate customer data analysis and improve workforce performance tracking across multiple communication channels.
Vendor Description
Integrate your Zendesk Support and Calabrio Analtics platforms with Route 101’s bespoke connector, and unlock speech and text insights for your Zendesk platform easily.
With Route 101’s Calabrio Analytics Integrator, you can combine the power of your Zendesk and Calabrio Analytics solution for an effortless transfer of data between the two systems, and enable intelligent business planning and operations. Access advanced insights for your Zendesk contact centre and agent workforce with the Calabrio Analytics dashboard, and transform your customer interactions into usable data.
Import tickets from email and chat interactions created in Zendesk to Calabrio for text analysis – including sentiment and phrase recognition. Leverage Route 101’s integration to export audio and CTR records and analyse your voice interactions.
Seamless integration between your Zendesk Support platform and Calabrio Analytics
Easy setup and implementation – get started quickly
Available only to agents using Zendesk Support, Route 101’s Calabrio Analytics Integrator can turn your Zendesk contact centre into a customer intelligence hub.
Installation
- Complete our initial contact form
- One of our specialists will contact you and create a quote based on further qualification
- Place your order
- Installation of Calabrio Analytics Integrator for Zendesk by Route 101
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