Bavard

Name: Bavard
Author: Bavard

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Bavard is a no-code AI chatbot platform that enables support teams to build sophisticated chatbots capable of answering FAQs, collecting form data, and seamlessly escalating complex issues to human agents in Zendesk. The platform supports multi-channel deployment across Zendesk, Shopify, and Facebook, includes a message center for live agent intervention, and provides analytics to identify common issues and improve bot performance over time. Support organizations benefit from 24/7 automated customer service that reduces ticket volume while maintaining the ability to escalate to human agents when needed.

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Vendor Description

Bavard AI

Bavard is a no-code platform for easily building sophisticated, AI-based chatbots to power amazing customer experiences. Chatbots are future of support automation and Bavard provides a modern self-service solution to help your customers get answers quickly, 24/7, while also allowing more difficult cases to escalate seemlessly to live human agents.

Bavard chatbots can answer FAQs, perform automated dialogues, follow conversation flows, collect forms data, display images & videos, and connect to other platforms like Shopify, Zendesk, Facebook, and others. Conversations can be intercepted by live human agents at any time via the Bavard message center, and rich analytics helps you identify common customer issues and adapt accordingly. You can also easily add user utterances to the bots training data so it becomes smarter and smarter over time.

The Bavard integration for Zendesk allows Bavard chatbots to create Zendesk support requests on behalf of end-users.