API Connect 2.0 enables Zendesk users to query external databases and dynamically populate ticket fields with the retrieved data. Support agents benefit from this integration by accessing real-time customer information from connected Sunshine databases without leaving Zendesk, streamlining ticket resolution workflows.
Vendor Description
About BCR:
Resources:
Be able to Query data in any connected database, and link your information directly to ticket fields as your wish.
Requirements:
Connect your Zendesk to any Sunshine database.
Query your data by one or more columns inside your database.
Select the dataset reported by your custom Queries.
Insert Query results directly in Ticket fields
Installation
How to install:
API Connect for Sunshine is a Plug and Play application! Follow the steps below and access it through your Zendesk.
Scroll up and hit the 'Install' button.
Enable 'Role' and 'Restrictions' if asked.
Click on 'Complete Instalation'.
Start managing your data!
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