AnswerWise automates repetitive customer support inquiries using AI while maintaining a human-in-the-loop approach, automatically resolving common issues and seamlessly escalating complex queries to agents. The app syncs with Zendesk's knowledge base in real-time, allowing support teams to continuously train the AI by linking queries to articles, thereby improving deflection rates and reducing resolution times. Support teams benefit from reduced ticket volume and 24/7 automated customer assistance, while customers receive faster resolutions.
Vendor Description
AnswerWise is an AI platform that automates your customer support with a Human + AI approach, leading to lightning fast ticket resolutions and significantly better customer experience.
With the AnswerWise app for Zendesk, you can:
- Automatically resolve repetitive support queries and save your agents time. - Provide faster issue resolutions for your customers 24*7. - Improve customer experience and reduce overall cost of customer service.
Key features of AnswerWise include:
- Real-time sync with your existing knowledge base: Updates to your knowledge base on Zendesk (Guide) reflect on the AnswerWise dashboard in real-time. Maintain a single source of truth. - Train and improve: Link customer queries to existing articles or create new articles in your knowledge base. Train AnswerWise to help deflect more queries over time. - Seamless handoff: Complex queries are seamlessly handed off to your support agents ensuring no issue is left unresolved.
Installation
To start using AnswerWise on Zendesk, please get in touch with our team at [email protected]. You can also request for a demo on our website: www.answerwise.io
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