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Feature
Zaplay
ChannelReply
Rating
5.0 (2)
4.0 (166)
Price
Paid
Paid
Installs
15+
1,337+
Published
Nov 18, 2025
Dec 18, 2015
Last Updated
Feb 13, 2026
May 26, 2023
Version
1.4
2.0.2
Products
Support
Support
Free Trial
No
No
Which should you choose?
ChannelReply has 1.3K more installs than Zaplay, suggesting broader adoption in the Zendesk ecosystem.
Zaplay is rated higher at 5.0 vs 4.0 stars.
Both apps are free, so you can try each without any cost commitment.