Zaplay

This App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See About Sunshine Conversations for more information.

Zaplay integrates WhatsApp Business with Zendesk to record, play, and transcribe voice messages with AI. It also creates messages summaries, automatically add internal notes, and translate audio messages to boost productivity, speed, and quality.

Listen and send voice messages in the agent area

• Zaplay enables your agent to Record, send and listen voice messages
  
• Automatic (AI) transcription of received and sent audio
  
• See the transcription result on sidebar app or with internal notes
  

Convert your voice into text

• Speech to text on the fly for quick responses
  
• Adjust your message inside the ticket editor before sending
  

Customize the app as you want

• Choose your language (English, Spanish or Portuguese)
  
• Toggle the features for the all Zendesk instance
  
• Select the font size, theme, playback speed and more...
  

Available on dark mode!

Pricing

• See the details on our website
  

Privacy

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