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Feature
Shopify Premium for Zendesk
ChannelReply
Rating
5.0 (1)
4.0 (166)
Price
$24/agent/mo
Paid
Installs
74+
1,337+
Published
Oct 17, 2022
Dec 18, 2015
Last Updated
Feb 25, 2026
May 26, 2023
Version
5.38.1
2.0.2
Products
Support
Support
Free Trial
Yes (14 days)
No
Which should you choose?
ChannelReply has 1.3K more installs than Shopify Premium for Zendesk, suggesting broader adoption in the Zendesk ecosystem.
Shopify Premium for Zendesk is rated higher at 5.0 vs 4.0 stars.
ChannelReply is free while Shopify Premium for Zendesk is a paid app, which may be a deciding factor depending on your budget.